SIPadmin Maintenance Please be advised there is maintenance scheduled to take place across the SIPadmin Platform at 00:00 10/7/2016 until 00:30 10/7/2016. There maybe interruptions to call at this time. Kind Regard..
An understanding of the media codec’s used within VoIP systems can help with diagnosing failed calls, issues with transfers and other seemingly resolvable issues. We recommend and newly created devices should input this as their default that the codecs utilised are: G722, G711a (also known as PCMA), G711u (also known as PCMU). This will ensure ..
Creating a routing plan to announce calls recorded. Step 1 Record the message that you need to play (ie “All calls are recorded for quality and training purposes, please hold the line and we will connect you as soon as possible”). This needs to be in mp3 format. Upload this to the system by going ..
Prerequisites Before you start, you need to know your VoIP username, password and the server that your number is connected to. You can do this from your account, by clicking Devices, then “edit”, then advanced and SIP. The VoIP username and VoIP password are then displayed (click in the password box to show the password). ..
Adding a New number to a SIPAdmin account 1 login to sipadmin Once logged in select Account Jump from the top menu (see screenshot) 2 Select the customer that you want to add the number to (in this example we will use linchpin Plant) 3 The system will then say you are masqurading as that ..
Adding a number to a user in SipAdmin 1 login to sipadmin portal Once logged in select Account Jump from the top menu (see screenshot) 2 Select the customer that you want to add the number to (in this example we will use linchpin Plant) 3 The system will then say you are masqurading ..
Phone Setup Log on to admin panel of phone Update Weather goto Settings > Web services Leicester code UKXX0079 Set to Celsius Update authentication, Accounts > SIP Settings > Security Settings Authenticate Incoming Invite (YES) Update time settings, Settings > Date and time Set NTP server: 2.uk.pool.ntp.org Allow DHCP 42 – No Time Zone – ..
Whilst this post is positioned for users of Draytek routers a popular product for business requiring a highly configurable powerful router to replace a standard offering you may hit issues with failing inbound calls after periods of inactivity on the handsets. This is due to the SIP ALG, a SIP ALG is integrated into most ..
Its been noted from some clients that there has been a longer than usual wait time on dialling numbers than expected. On initial bench tests we can core switching speeds down to the <1ms average responses which combined with our choice of carrier performace was giving instant response to local call flows, e.g. voicemails and ..
We fully support number porting where possible and can assist fully in any porting processes. A number port from providers which has agreements in place to allow for number portability can usually be sucessfully completed in an 18 day window. The key requirements for a port to be sucessful is: A Letter of Authority from ..